Frequently Asked Questions – Brymer Jones

Orders & Delivery

How long does delivery take?
Orders are dispatched within 2-4 working days via standard UK delivery. Track your order using the link in your dispatch email.

Is free delivery available?
Yes, for UK orders over £40. Orders under £40 incur a £4 shipping fee.

Do you offer international shipping?
No, we currently only deliver within the UK.

Returns & Exchanges

Can I return an item?
Yes, unused items in original packaging may be returned within 14 days of delivery. Contact customer service for instructions. Return shipping is at your cost.

Do you offer exchanges?
No, we only process returns. You may place a new order for replacement items.

Products

Are your ceramics handmade by Keith?
Prototypes are handmade by Keith, while production occurs in China using high-quality traditional techniques.

Can I buy replacement parts (e.g., teapot lids)?
No, replacements for broken items are not sold separately.

Why is the stamped wording on mugs slightly imperfect?
Each piece is hand-finished, resulting in minor variations in positioning and color—a deliberate part of their unique charm.

Services & Contact

How do I track my order?
Log into your account at brymerjones.com/orders or use the tracking link in your dispatch email.

Where can I buy your products in stores?
Our ceramics are stocked in select UK retailers. For locations, visit brymerjones.com/stockists.

Can Keith give pottery lessons or accept commissions?
Not currently due to his schedule, but follow our newsletter for future workshop updates.